Our Edge Consulting team, consisting of a Senior Telecommunications/UCC consultant and a senior ICT Project Manager, conducted thorough consultations with key stakeholders to create an RFP document that addressed the client's functional and technical requirements for the Contact Centre and UCC.
Our RFP covered integration between the Contact Centre and Teams Calling licensing, cost-effective call plans, and a support framework. We managed vendor presentations and evaluations for solution feature set and commercials.
Once the successful vendor was selected, our Project Manager oversaw a disruption-free rollout of Teams Calling and Contact Centre solution. Change management was crucial to ensure high user adoption and an excellent user experience.